Terms of Service

These Terms of Service ("Terms") govern your access to and use of the JacksonvilleSEO website located at https://jacksonvilleseo.co and https://www.jacksonvilleseo.co (the "Site").

JacksonvilleSEO is a "doing business as" ("DBA") name of DrasticDigital LLC ("DrasticDigital," "we," "us," or "our"). By accessing or using the Site, contacting us through the Site, scheduling an appointment with us, or otherwise interacting with the Site, you agree to these Terms. If you do not agree, do not use the Site.

1) Who We Are / Contact

DBA: JacksonvilleSEO (DrasticDigital LLC)
Email: info@jacksonvilleseo.co
Phone: (904). 478-8863
Mailing Address: 5537 Manatee Point Dr, Jacksonville, FL 34652

2) The Site Is Informational; Client Services Are Governed by Separate Agreements

The Site provides general information about our marketing and SEO-related services and allows you to contact us, request information, and schedule consultations.

If you become a client, the terms of your purchased services (including scope, deliverables, fees, timelines, refunds (if any), and other terms) will be governed by a separate written agreement, proposal, statement of work, order form, or invoice terms (a "Client Agreement"). If there is a conflict between these Terms and a Client Agreement, the Client Agreement will control for the services you purchased.

3) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site. By using the Site, you represent that you meet this requirement.

4) Privacy, Cookies, and Communications

Your use of the Site is also subject to our Privacy Policy and Cookie Policy, which describe how we collect, use, and disclose information, including through cookies, analytics, and advertising technologies.

By contacting us through the Site (including via contact form, email, phone, SMS/text, Calendly, or Zoom), you understand and agree that we may communicate with you using the contact information you provide.

Call recording notice: Calls to certain phone numbers may include an automated disclosure that the call may be recorded. If call recording is enabled, continuing after the disclosure is intended to indicate consent where permitted by law. If you do not consent, do not continue the call and contact us by email or contact form instead. (Additional details are in our Privacy Policy.)

5) Permitted Use of the Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business purposes in accordance with these Terms.

You agree not to:

• Use the Site for any unlawful, harmful, fraudulent, deceptive, or abusive purpose;
• Interfere with or disrupt the Site (including probing, scanning, or testing vulnerabilities);
• Attempt to gain unauthorized access to the Site, servers, databases, or systems;
• Use automated means (bots, scrapers, spiders) to access or copy Site content without our prior written consent;
• Submit false, misleading, or impersonating information through forms or communications;
• Transmit malware, spyware, or other harmful code;
• Use the Site to send spam or unsolicited marketing messages.

6) User Submissions and Feedback

If you submit information to us through the Site or otherwise (including messages, files, or feedback) ("Submissions"):

• You represent that you have the right to provide the Submissions.
• You grant us permission to use the Submissions to respond to you, evaluate your request, provide services, improve our operations, and for other legitimate business purposes consistent with our Privacy Policy.
• Do not submit confidential, sensitive, or proprietary information unless necessary; any confidentiality obligations (if any) are governed by a separate written agreement.

7) Intellectual Property

The Site and its content (including text, graphics, logos, designs, and other materials) are owned by DrasticDigital LLC or its licensors and are protected by intellectual property laws.

Except as expressly permitted in these Terms, you may not copy, modify, distribute, publicly display, publicly perform, publish, create derivative works from, or otherwise exploit any part of the Site without our prior written consent.

"JacksonvilleSEO," "DrasticDigital," and all related names, logos, and marks are our trademarks or service marks (or those of our licensors). You may not use them without our prior written permission.

8) Third-Party Services and Links

The Site may include or link to third-party services and websites (for example: Calendly for scheduling, Zoom for meetings, analytics providers, advertising platforms, or social media). Your use of third-party services is subject to their own terms and privacy practices. We are not responsible for third-party services or content.

9) No Professional Advice

The Site may include general information about SEO, marketing, or business growth. This information is provided for informational purposes only and is not legal, financial, or professional advice. You should consult qualified professionals for advice specific to your situation.

10) Disclaimers

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Site will be uninterrupted, secure, or error-free;
• Any defects will be corrected;
• The Site or server is free of harmful components; or
• Any content is accurate, complete, or current.

SEO and marketing results depend on many factors outside our control (e.g., algorithm changes, competition, ad platform policies). WE DO NOT GUARANTEE ANY PARTICULAR RESULTS, RANKINGS, REVENUE, OR PERFORMANCE.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL DRASTICDIGITAL LLC OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED (A) ONE HUNDRED DOLLARS (US $100) OR (B) THE AMOUNT YOU PAID US (IF ANY) FOR SITE ACCESS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12) Indemnification

You agree to defend, indemnify, and hold harmless DrasticDigital LLC and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Site;
• Your violation of these Terms;
• Your violation of any law or regulation; or
• Your Submissions, including any allegation that your Submissions infringe or misappropriate third-party rights.

13) Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or if we choose to discontinue the Site.

Sections that by their nature should survive termination will survive (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution).

14) Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on the Site and update the "Last Updated" date above. Your continued use of the Site after changes are posted means you acknowledge the updated Terms.

15) Governing Law and Venue

These Terms are governed by Florida law, without regard to conflict-of-law principles.

To the extent arbitration is not required or elected (see optional Section 16 below), you agree that any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Pasco County, Florida, and you consent to personal jurisdiction and venue in those courts.

Nothing in this section is intended to limit any consumer rights that cannot be waived under applicable law.

16) Dispute Resolution and Class Action Waiver (Arbitration)

A) Informal Resolution First

Before starting arbitration, you agree to contact us at info@jacksonvilleseo.co and provide a brief description of the dispute and your requested resolution. We will attempt to resolve the dispute informally within 30 days.

B) Arbitration Agreement

If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Site will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except as provided below.

C) Exceptions

Either party may bring:

• An individual claim in small claims court (if eligible); and/or
• A claim for injunctive or equitable relief to stop unauthorized use or infringement of intellectual property rights.

D) No Class Actions

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

E) Arbitration Location / Remote Hearings

Arbitration may be conducted in Pasco County, Florida or, where appropriate, by video/telephone or based on written submissions, as permitted by AAA rules.

F) Costs

Payment of arbitration fees will be governed by AAA rules and applicable law.

G) Opt-Out (Recommended)

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing info@jacksonvilleseo.co with the subject line "Arbitration Opt-Out" and providing your name and the email you used to interact with us (if any).

If you do not opt out, this arbitration agreement will apply to you.

17) Miscellaneous

• Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.
• Entire agreement: These Terms and the policies referenced herein constitute the entire agreement regarding Site use, unless replaced by a Client Agreement for purchased services.

Questions

If you have questions about these Terms, contact us at info@jacksonvilleseo.co.